Your front desk, answering 24/7 in 11+ languages

Protect your review score without adding a hire

By 4pm your front desk has answered "what time is checkout?" forty times, and the guest with the actual problem is still standing there waiting.

That's a labor line, a review-score risk and a missed upsell, all at once.

ResortConcierge AI answers the routine questions instantly, voice or text, routes the rest to the right person, and flags an unhappy guest before the review goes up. Your team stays on the guests who need a human. You and your owner get the numbers every month.

  • 65% of hotels are short-staffed; front desk is the #2 gap1
  • +1 review point tracks with up to 1.4% higher RevPAR2
  • 58% of guests prefer text or WhatsApp over a hotel app3

Apply for a founding partner seat

You'll get the partner terms, the 90-day plan and a setup time from a person, not a sequence.

Five seats. No card. Cancel after 60 days for any reason.

Sources: 1. AHLA 2025 staffing survey; 2. Cornell Center for Hospitality Research (2012); 3. eviivo 2025 traveler survey.

The founding partner terms

Founding partner terms, in plain English.

Five resorts. A founding rate instead of list. A 90-day readout written for your owner. Here's the whole deal.

Founding rate, not free

$99/mo for the 90-day founding phase, then that rate locked for 12 months if you stay. There's an invoice and a contract because your owner should see one.

Onboarding isn't done until it works

We build your knowledge base, bot and rooms with you. Staff get logins. We don't call it live until your team says it is.

Cancel after 60 days. Your data is yours.

Any reason. Full export on request. Your guest data is never used to train anything.

What we ask:Put it in front of real guestsA 20-minute call every two weeks for 90 daysA short case study if it works
Voice reply
Spanish, 2.1s
11+
Languages, incl. RTL
Escalated to your team
Negative sentiment, Room 207
The platform

Trained on your property. On every channel your guests already use.

Menus, activities, policies and local recommendations go in once. Guests chat on the web with no password; your team sees every conversation in one place.

  • Web chat, SMS, WhatsApp and email in one inbox
  • Voice concierge: guests speak, it answers in their language
  • In-room QR code: scan, chat, no app, no password
  • Room service, spa, housekeeping, late checkout handled in chat
  • Unhappy guests flagged to a human before checkout
  • Supervised mode: your team watches every reply and can take over in one tap
  • Google and TripAdvisor reviews with suggested replies
  • Connects to Opera, Mews and Cloudbeds, or runs standalone

In your guests' language

11 languages, including right-to-left. The concierge answers in the language the guest writes or speaks.

  • English
  • Español
  • Deutsch
  • Français
  • Português
  • 日本語
  • 中文
  • עברית
  • Français CA
  • English UK
  • Português BR
Nothing to rip out

Keep everything you have. Add one door.

ResortConcierge AI runs beside your current systems, not inside them. Nothing to connect on day one, nothing your team has to stop using.

No integration required to start

No PMS, booking engine, phone system or email connection is needed to start. Connect Opera, Mews or Cloudbeds later, when you want check-in data flowing in.

Guests arrive by QR or link

A QR code in the room or a secure stay link by text. Guests open it on their phone. No app, no password, nothing for IT.

Your team uses a browser

Conversations, escalations and requests live in one dashboard. Staff log in and start reading; there's nothing to install or train on for days.

Start with one property, widen at your pace

Begin at a single property with your team watching every conversation. Add properties, channels and automations only when you're ready.

What does change: your front desk gets a queue of escalations to answer, and your guests get a new way to reach you. We set both up with you in the first week.

How it works

Three steps, no procurement cycle.

  1. Step 1: Apply

    Leave your email. A person replies with the terms and a 20-minute call slot.

  2. Step 2: A 30-minute call

    We walk your property, agree what the concierge should and shouldn't say, load your property information, and set a baseline: messages a day, share that are repetitive, upsell per guest.

  3. Step 3: Guests start chatting

    Guests start chatting. At 90 days you get a readout against that baseline, formatted so you can hand it to your owner.

Our commitment

Built for the property, not the person who signed.

Yours to keep

Your knowledge base, rooms and staff access are documented and owned by the property, so a new GM inherits a working system, not a vendor relationship.

A named contact

Every founding partner has a dedicated contact who knows the property and replies within one business day.

Your data stays yours

Get a full export on request, keep guest data out of AI training, and cancel after 60 days for any reason.