Hotel Guest Communication Software, Explained for Operators
What hotel guest communication software is, the four parts that matter, how the pricing works, and which features a resort under 150 rooms can safely skip.
Platform
Reach Every Guest at the Right Moment
A complete notification system with customizable templates, stay-date timing, multi-channel delivery, analytics, and approval workflows in early access.
The notification system lets hotels send timed guest messages, pre-arrival, in-stay, and post-stay, using customizable templates, timing from each guest's stay dates, multi-channel delivery, and approval workflows (early access), all with built-in performance analytics.
A full messaging engine, not just alerts
- Reusable, on-brand notification templates
- Sends timed to each guest's arrival and departure
- Approval workflows for governance and quality (early access)
- Multi-channel delivery to reach guests where they are
- Analytics on delivery, open, and engagement
Across the entire guest journey
Pre-arrival
Confirmations, upsell offers, and check-in prep.
In-stay
Mid-stay check-ins, activity reminders, and offers.
Post-stay
Thank-yous, review requests, and win-backs.
Operational
Weather, schedule changes, and important alerts.
Frequently Asked Questions
The notification system supports multi-channel delivery so you can reach guests through the channels that fit your operation.
Approval workflows are in early access: designated team members review and approve large sends before they go out.
Yes. Messages can go out a set number of days before arrival, at check-in, mid-stay, at checkout, or after departure, based on each guest's own stay dates.
From the operator journal
Further reading
Hotel Review Request Timing: When to Ask, Who, and When Not To
Hotel review request timing that works and stays inside the rules: ask everyone 24 to 72 hours after checkout, by email first, after open issues are fixed.
WhatsApp for Hotels: The Operator's Guide to Staying in Control
WhatsApp for hotels, done properly: the Business Platform versus the app, Meta's opt-in rule, approved templates, shared inbox handoffs and what it costs.
Guest Journey Mapping for Hotels: A One Page Resort Template
Guest journey mapping for hotels on one page: seven resort phases, six rows, one guest type, filled in by department heads from evidence in ninety minutes.
Pre-Arrival Communication for Hotels: Five Messages, Timed Right
Pre-arrival communication for hotels that cuts day-one questions: five messages timed to the booking window, the channel for each, and one offer, not five.
How Should a Hotel Text Message Guests? Tone, Timing and Rules
How a hotel should text message guests. The tone, the 8 a.m. to 9 p.m. window, names and emojis, how fast to reply, and the things never to put in a text.
Guest Notification System for Hotels: What to Send, and When
What a guest notification system is, the eight messages a hotel should send, the channel and window for each, and the consent rules that keep you out of spam.
Hotel Upselling Strategies: The Moments Guests Say Yes To
Hotel upselling strategies built on timing, not scripts. Which offers guests actually buy, when they say yes, and the moments that make them resent the pitch.
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