AI Concierge on the Channel Guests Actually Use
Bring your AI concierge into WhatsApp Business for two-way, multilingual guest messaging on the channel with the highest open rates.
The ResortConcierge AI + WhatsApp Business integration puts your AI concierge inside WhatsApp, enabling two-way, real-time messaging with guests on the channel they already use. Connected through the WhatsApp Business API, the AI answers questions, captures service requests, and escalates to staff — in 11+ languages — without guests installing anything new.
Why WhatsApp matters in hospitality
WhatsApp is the default guest channel across the Caribbean, Latin America, Europe, and Southeast Asia, with documented open rates around 95–98% within 24 hours versus roughly 20–30% for email (industry figures).
- Meet guests on the channel they already prefer — no app download needed
- Two-way AI conversations that capture requests and answer instantly
- Multilingual replies in 11+ languages, including RTL Hebrew
- Smart escalation hands complex chats to staff with full context
- 24/7 coverage regardless of inquiry volume
How setup works
Connect WhatsApp Business
Link your WhatsApp Business API number to the platform.
Train your concierge
The AI replies using your knowledge base and guest context.
Set escalation rules
Decide when conversations hand off to staff.
Go live
Start handling guest WhatsApp chats automatically.
Frequently Asked Questions
Explore more
Put your concierge on WhatsApp
See two-way AI messaging on WhatsApp in a personalized demo.