Platform
Where Your Team Picks Up the Conversation
A purpose-built staff workspace for handling escalated conversations — with full context, smart routing, and resolution tracking.
The escalation queue is the staff-facing workspace where conversations handed off by the AI are managed — each arriving with full guest context and conversation history so team members can resolve issues quickly without asking the guest to repeat themselves.
A workspace built for fast resolution
- All escalated conversations in one prioritized queue
- Full conversation history and guest context attached
- Routing by department and priority
- Resolution tracking and response-time metrics
- Seamless return to AI handling when resolved
Why it works
No cold starts
Staff see everything the guest already told the AI.
Right person, fast
Priority and routing get issues to the right team.
Accountability
Track who handled what and how fast.
Continuity
Hand back to the AI for follow-up when done.
Frequently Asked Questions
See it on your property
Book a personalized walkthrough or start a free 14-day trial.