One Platform for the Entire Guest Journey
From the first pre-arrival question to post-stay feedback, ResortConcierge AI handles guest communication, service coordination, and operational insight in a single system.
The ResortConcierge AI platform is an integrated suite of guest-experience tools for hotels and resorts: AI concierge bots answer guests 24/7, sentiment analysis flags unhappy guests in real time, service requests are logged by type, from housekeeping to maintenance, and a multi-property dashboard gives operators a portfolio-wide view, all from one system.
Guest engagement
Meet guests on their channel of choice, in their language, around the clock.
AI Concierge Bots
24/7 AI agents trained on your property's knowledge base.
Sentiment Analysis
Real-time emotion detection on every web chat conversation.
Voice Chat (Early Access)
Voice can be added through early access.
Smart Escalation
The AI hands off to staff at exactly the right moment.
Guest Management
Unified guest profiles, history, and preferences.
Multilingual
Guest language support with right-to-left text for Hebrew.
Operations & management
Turn guest requests into coordinated action across departments.
Service Requests
Room service, housekeeping, and maintenance in one queue.
Activities
Manage and recommend on-property activities.
Menus
Digital menus with prices, availability, and dietary labels the AI can recommend from.
Knowledge Base
Train the AI on your policies, amenities, and FAQs.
Escalation Queue
A staff workspace for handed-off conversations.
Scale & control
Run one boutique hotel or a global portfolio with the same tools.
Notifications
Templated, multi-channel guest messaging timed to each stay.
Audience Targeting
Time each message to a guest's own arrival and departure dates.
Multi-Property
Centralized management across your entire portfolio.
Analytics
Conversation, satisfaction, and revenue insight.
Security & Access
Role-based access, audit trails, and approvals (early access).
API & Webhooks
Discuss integration requirements. ResortConcierge can work alongside your PMS, with reservation data set up during onboarding.
Frequently Asked Questions
See the whole platform in action
Book a walkthrough mapped to your property, or start a free trial today.