Apaleo PMS API Integration Guide for Guest Messaging and AI
An Apaleo PMS API integration guide for hotel IT: OAuth and scopes, the reservation and folio data a messaging tool reads, and the webhooks that matter.
PMS Capability
Open API PMS Meets AI Concierge
ResortConcierge AI can work alongside Apaleo; reservation data set up during onboarding.
Apaleo is an API-first cloud PMS with an open API for reservations and guest data. ResortConcierge can work alongside it, with reservation data set up during onboarding; the workflows below are what our team scopes with your property.
What ResortConcierge can do alongside your PMS
- Bring Apaleo reservations and guest profiles into the AI concierge
- Automate service requests captured by the AI back into operations
- Confirm stay details and answer booking questions accurately
- Leverage Apaleo's open API for a flexible, future-proof connection
- Personalize concierge responses with guest context from Apaleo
What an Apaleo setup brings
Open API design
Apaleo's API-first model gives onboarding a clean, reliable starting point.
Flexible setup
Our team scopes the setup to your Apaleo configuration.
Reservation context
Reservation and profile details set up during onboarding can inform guest conversations.
Request automation
Guest requests are logged by type, status, and priority.
Frequently Asked Questions
ResortConcierge can work alongside Apaleo, with reservation data set up during onboarding. Our team scopes which reservation and guest-profile details your property needs.
Yes. Reservations, rates, and payments stay in Apaleo, while guest conversations, service requests, and escalations run in ResortConcierge.
Apaleo's open API gives our team a clear way to scope reservation and guest-profile access during onboarding.
From the operator journal
Further reading
Discuss your Apaleo requirements
See how ResortConcierge can work alongside your PMS in a personalized walkthrough.