Transform Your Resort's Guest Experience
An intelligent AI concierge platform that delivers 24/7 personalized guest support, sentiment analysis, and seamless service coordination across your entire property portfolio.
Example guest conversation
Hello! Welcome to Paradise Resort. How can I assist you today?
I'd like to book a spa treatment for tomorrow
I'd be happy to help! Our signature deep tissue massage is included in your all-inclusive package. Would 2 PM work for you?
Sentiment insights
Support service recovery
Guest conversations
Property-aware answers
What resorts are up against
Five research reports on the gaps that cost resorts guests, staff and margin.
How ResortConcierge AI helps
Five gaps, and what ResortConcierge does about each
- No. 01Guests ask after hours, nobody answersAnswers routine questions by text from your own knowledge base, including after hours, and passes anything it can't answer to your team's queue.See how it works
- No. 02Guests want a person within reachEvery conversation can reach a person; escalations arrive with the guest, room, mood and reason.See how it works
- No. 03The desk costs more, covers lessRoutine questions come off the desk, so new and seasonal staff spend their time on the judgment calls.See how it works
- No. 04A review star is real demandSentiment flags show who's unhappy during the stay, while there's still time to fix it.See how it works
- No. 05Revenue isn't profitTimed messages put high-margin offers, like late checkout, in front of guests at the right moment.See how it works
Intelligent Guest Communication
Advanced AI capabilities that understand context, detect sentiment, and deliver personalized experiences
AI Concierge Bots
Deploy customizable AI chatbots that handle inquiries 24/7, trained on your resort's unique offerings.
Sentiment Analysis
Real-time emotion detection identifies at-risk guests for proactive service recovery.
Voice Chat (Early Access)
Voice can be added through early access, alongside text chat.
Smart Escalation
Intelligent handoff to staff with full context when guest needs exceed AI capabilities.
Inheritable Brand Kit
Set your concierge's voice and tone once, it cascades from organization to property, group, and guest tier.
WhatsApp, SMS and Email
Guests message on the channel they already use, and every thread lands in one staff inbox.
Review Responses
AI drafts replies to your reviews. Staff approve every reply, then post it to Google or paste it into Tripadvisor.
Guest Journeys and Offers
Automated messages timed from each guest's stay dates, with upsell offers at the right point in the stay.
Complete Resort Management
Streamline operations with integrated tools for service requests, activities, menus, and knowledge management
Service Requests
Manage room service, housekeeping, maintenance, spa bookings, transport, and concierge requests with full status tracking.
Activities Management
Organize resort activities, excursions, and experiences with scheduling and capacity tracking.
Menu Management
Room service menus with prices, availability and dietary labels.
Knowledge Base
Build FAQ libraries that train your AI on property-specific information, policies, and recommendations.
Escalation Management
Dedicated queue for escalated conversations, with the guest, room, reason and sentiment attached.
Guest Management
Unified guest profiles with conversation history, preferences, booking tiers, and cross-property intelligence (early access).
Advanced Notification System
Reach each guest at the right moment with messages timed from their own stay dates
Audience Targeting
Time each message from a guest's own arrival and departure dates, so it lands when it is useful.
Smart Scheduling
Send days before arrival, at check-in, mid-stay, at checkout, or days after departure.
Multi-Channel
Email, SMS or WhatsApp, sent on the channels your property has connected.
Template Library
Reusable templates with variable placeholders for guest names, room numbers, and custom data.
Emergency
Safety alerts
Operational
Maintenance
Promotional
Offers & events
Informational
Updates & tips
Personalized
Special occasions
Multi-Property Management
Manage your entire portfolio from a single dashboard. Deploy consistent guest experiences across all properties while maintaining property-specific customizations.
Unified Dashboard
Switch between properties instantly with aggregated metrics and cross-property guest intelligence (early access).
Advanced Analytics
Conversation trends, sentiment patterns, delivery metrics, and operational insights across all properties.
Engagement Metrics
Track open rates, click-through rates, response times, and guest satisfaction scores.
Portfolio Capabilities
Context
Guest profiles
Insights
Sentiment trends
Handoffs
Staff follow-up
Security & Access Control
Enterprise-grade security with role-based permissions, audit logs of key staff actions, and approval workflows in early access
Role-Based Access
Super Admin, Resort Admin, Content Manager, and Viewer roles with granular permissions.
Approval Workflows (Early Access)
Require approval for large audience notifications, with review and rejection.
API Keys
Secure API access for third-party integrations with scoped permissions and key rotation.
Webhooks
Real-time event notifications to external systems with configurable endpoints and retry logic.
Supported Languages
Multilingual Guest Support
Communicate with guests in their preferred language. Our platform automatically detects browser language preferences and supports right-to-left text for Hebrew.
Plans for one property or a whole portfolio
Monthly AI credits included, with clear overage rates and add-on packs.
See pricingDiscuss Regional Availability
Explore the markets below, then contact us to confirm billing, payment support, and rollout requirements for your property.