Apaleo PMS API Integration Guide for Guest Messaging and AI
An Apaleo PMS API integration guide for hotel IT: OAuth and scopes, the reservation and folio data a messaging tool reads, and the webhooks that matter.
Platform
Connect ResortConcierge AI to Your Stack
Discuss supported API, webhook, and API-key workflows. ResortConcierge can work alongside your PMS, with reservation data set up during onboarding.
ResortConcierge AI offers a RESTful JSON API, webhooks for real-time events, and API key management so hotels can integrate the platform with their property management system and broader technology stack, automating data flow and custom workflows.
Integrate on your terms
- RESTful JSON API for programmatic access
- Webhooks for real-time event notifications
- API key management with access controls
- Discuss PMS, CRM, and operational-tool requirements with our team
- Automate workflows across your tech stack
What you can build
PMS reservation data
ResortConcierge can work alongside your PMS, with reservation data set up during onboarding.
Event-driven flows
Trigger actions on conversations and requests.
Custom dashboards
Pull data into your own reporting.
Secure access
Scoped API keys you can rotate and revoke.
Frequently Asked Questions
Yes. The platform provides a RESTful JSON API for programmatic access, plus webhooks for real-time events.
ResortConcierge can work alongside your PMS, with reservation data set up during onboarding. Discuss the guest and stay data you need with our team.
Through API key management with scoped access, so you can issue, rotate, and revoke keys securely.
From the operator journal
Further reading
Hotel AI That Connects to Oracle OPERA PMS: How OHIP Works
How hotel AI guest messaging connects to Oracle OPERA PMS through OHIP: what a vendor must do, what data flows, what calls cost, and what the hotel approves.
Hotel PMS Integration for AI Messaging: Day One or Phase Two?
Does AI guest messaging need a hotel PMS integration on day one? What the connection adds, what runs without it, and the questions IT should ask before signing.
See it on your property
Book a personalized walkthrough or start a free 14-day trial.