Platform
Catch Unhappy Guests Before They Leave
AI sentiment analysis reads the emotion in every guest conversation, flagging frustration in real time so your team can step in before a stay goes wrong.
Guest sentiment analysis uses AI to detect the emotional tone of guest messages in real time — positive, neutral, or negative — so hotels can identify dissatisfied guests during their stay and intervene before issues turn into negative reviews.
Turn feedback into action while it still matters
- Score every conversation for sentiment automatically
- Flag at-risk guests for immediate staff follow-up
- Spot recurring complaints across your property
- Reduce negative reviews by resolving issues during the stay
- Track satisfaction trends over time and across properties
From signal to save
Real-time scoring
Every message is analyzed the moment it's sent.
At-risk alerts
Negative sentiment triggers escalation to your team.
Trend dashboards
See satisfaction patterns by property, period, and topic.
Root-cause topics
Identify which issues drive the most frustration.
Frequently Asked Questions
See it on your property
Book a personalized walkthrough or start a free 14-day trial.