How do ResortConcierge AI integrations work?

Most connections use the system's API and webhooks to exchange data: the platform reads reservation and guest details from your PMS, and pushes service requests, conversation events, and status updates outward. Setup is configured per property and secured with scoped API keys.

Is ResortConcierge AI an official partner of these vendors?

We describe technical integrations built on each system's available API and webhook capabilities. We don't claim an official vendor partnership unless explicitly stated — the focus is on what the connection enables for your operation.

What if my PMS isn't listed?

If a system exposes an API or webhooks, it can typically be connected. Use the documented REST API and webhooks to build a custom integration, or talk to our team about your stack during a demo.

Does integration require IT resources?

A typical PMS connection involves authorizing API access and mapping fields — work an IT stakeholder usually completes in a short setup window. Our team supports the configuration so it's set up once and maintained with minimal burden.

Integrations

Connect ResortConcierge AI to Your Hotel Tech Stack

Pre-built connectors and an open API and webhook layer link your PMS, messaging apps, and CRM so your AI concierge works with live, accurate data.

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ResortConcierge AI integrations connect the platform to the systems hotels already run — property management systems (PMS), messaging channels like WhatsApp, and CRMs like HubSpot — using a documented REST API and real-time webhooks. These connections let the AI concierge read live reservation and guest data, push service requests back to operational tools, and keep guest records synchronized across your stack.

PMS integrations

Give the AI concierge live reservation context — bookings, room assignments, arrival and departure dates, and guest profiles — so every answer is accurate to the actual stay.

Oracle OPERA

Live reservation data and guest profiles for personalized, stay-aware responses.

Mews

API-first cloud PMS sync for reservations, profiles, and service workflows.

Cloudbeds

Sync reservations, room assignments, and guest profiles into the concierge.

StayNTouch

Mobile-first PMS data sync for in-stay service coordination.

Apaleo

Open-API PMS connection for live guest data and request automation.

Maestro

All-in-one PMS sync for independent hotels, resorts, and conference centers.

Protel

Reservation and guest history sync built for enterprise hotel groups.

Hotelogix

Cloud PMS sync for independent hotels and small chains worldwide.

RoomRaccoon

All-in-one hotel software sync for reservations and availability.

Messaging & CRM

Meet guests on the channels they already use and keep marketing and sales systems in sync.

WhatsApp Business

Two-way AI concierge messaging on the channel guests actually use.

HubSpot CRM

Sync guest profiles, conversation history, and satisfaction signals to your CRM.

Build your own with the API

Don't see your system? The platform's REST API and webhooks let your team or ours connect custom POS, loyalty, and revenue tools.

Documented REST API for reading and writing guest, reservation, and request data
Real-time webhooks that fire on new requests, escalations, and status changes
Scoped API keys and role-based access for secure, auditable connections
Multi-property support so connections map cleanly to your portfolio

Frequently Asked Questions

Explore more

API & Webhooks

The developer layer behind every integration.

Platform Overview

See the full guest experience system.

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Map integrations to your stack.

Connect your stack and go live faster

See how ResortConcierge AI fits your PMS, messaging, and CRM in a personalized walkthrough.

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