An intelligent AI concierge platform that delivers 24/7 personalized guest support, sentiment analysis, and seamless service coordination across your entire property portfolio.
Hello! Welcome to Paradise Resort. How can I assist you today?
I'd like to book a spa treatment for tomorrow
I'd be happy to help! Our signature deep tissue massage is included in your all-inclusive package. Would 2 PM work for you?
94%
Guest Satisfaction
1.2M+
Conversations
Advanced AI capabilities that understand context, detect sentiment, and deliver personalized experiences
Deploy customizable AI chatbots that handle inquiries 24/7, trained on your resort's unique offerings.
Real-time emotion detection identifies at-risk guests for proactive service recovery.
Text-to-speech and speech-to-text capabilities for hands-free guest interactions.
Intelligent handoff to staff with full context when guest needs exceed AI capabilities.
Streamline operations with integrated tools for service requests, activities, menus, and knowledge management
Manage room service, housekeeping, maintenance, spa bookings, transport, and concierge requests with full status tracking.
Organize resort activities, excursions, and experiences with scheduling, capacity tracking, and guest bookings.
Room service menus with dietary info, pricing, availability windows, and seamless ordering integration.
Build FAQ libraries that train your AI on property-specific information, policies, and recommendations.
Dedicated queue for escalated conversations with assignment tracking, resolution workflow, and sentiment filtering.
Unified guest profiles with conversation history, preferences, booking tiers, and cross-property intelligence.
Reach the right guests at the right time with targeted, scheduled, and activity-triggered notifications
Segment by building, floor, room type, booking tier, or activity participation for precise targeting.
Schedule for specific times, recurring patterns, or activity-based triggers with time zone handling.
Push notifications, in-app messages, email, and SMS with rich content, images, and action buttons.
Reusable templates with variable placeholders for guest names, room numbers, and custom data.
Emergency
Safety alerts
Operational
Maintenance
Promotional
Offers & events
Informational
Updates & tips
Personalized
Special occasions
Manage your entire portfolio from a single dashboard. Deploy consistent guest experiences across all properties while maintaining property-specific customizations.
Switch between properties instantly with aggregated metrics and cross-property guest intelligence.
Conversation trends, sentiment patterns, delivery metrics, and operational insights across all properties.
Track open rates, click-through rates, response times, and guest satisfaction scores.
4,295
Total Guests
93.6%
Avg Satisfaction
12.4k
Conversations
Enterprise-grade security with role-based permissions, approval workflows, and comprehensive audit logging
Super Admin, Resort Admin, Content Manager, and Viewer roles with granular permissions.
Required approval for large audience notifications with review and rejection capabilities.
Secure API access for third-party integrations with scoped permissions and key rotation.
Real-time event notifications to external systems with configurable endpoints and retry logic.
Communicate with guests in their preferred language. Our platform automatically detects browser language preferences and supports right-to-left text for Hebrew.
Pay for what you use with included monthly AI credits. Each plan includes a generous allocation with transparent overage pricing.
Credits are consumed when guests interact with your AI concierge. Each AI conversation uses credits based on the complexity and length of the interaction. Your dashboard shows real-time usage and remaining balance.
Perfect for boutique properties
~10,000 guest conversations
$0.02/credit overage
For growing resort groups
~30,000 guest conversations
$0.015/credit overage
For large hotel chains
Custom volume pricing
Volume discounts available
Purchase add-on credit packages anytime. Credits are valid for 12 months and can be used across all your properties.
25,000 Credits
$399
$0.016/credit
100,000 Credits
$1,299
$0.013/credit
500,000 Credits
$5,499
$0.011/credit
ResortConcierge AI is available with full billing and payment support in the following regions. Properties in these regions can access all features including automated billing, credit purchases, and overage management.