Pre-Arrival Communication for Hotels: Five Messages, Timed Right
Pre-arrival communication for hotels that cuts day-one questions: five messages timed to the booking window, the channel for each, and one offer, not five.
Platform
The Right Message at the Right Moment
Time every notification to each guest's stay, from days before arrival to days after departure, so it lands when it is useful.
Audience targeting lets hotels time notifications and offers to each guest's own stay dates, so every message reaches a guest at the point in the stay where it applies instead of blasting everyone at once.
Precision beats broadcast
- Time sends from each guest's arrival and departure dates
- Send on the channel each guest last used
- Reuse one journey for every guest enrolled in it
- Increase relevance and reduce opt-outs
- Drive higher conversion on offers and upsells
What timing is built on
Stay context
Arrival and departure dates, set per guest.
Offers
Upsell offers with a redemption link at a set point in the stay.
Channel
Email, SMS, WhatsApp, or the channel the guest last used.
Lifecycle
Pre-arrival, in-stay, or post-stay status.
Frequently Asked Questions
Each step fires on a set day relative to the guest's arrival or departure, at the hour you choose in the property's time zone.
Yes. Relevant, well-targeted messages convert better and generate fewer opt-outs than broad broadcasts.
Yes. A journey runs the same timed steps for every guest enrolled in it.
From the operator journal
Further reading
Guest Notification System for Hotels: What to Send, and When
What a guest notification system is, the eight messages a hotel should send, the channel and window for each, and the consent rules that keep you out of spam.
Hotel Personalization and Guest Data: Where Creepy Begins
Hotel personalization built on guest data guests gave you, used as they expect, with a way to see it, is welcome. The three question test and what to store.
See it on your property
Book a personalized walkthrough or start a free 14-day trial.