A complete AI concierge platform covering every touchpoint of the guest journey — from check-in to check-out and beyond.
Deploy customizable AI chatbots that handle guest inquiries 24/7, trained on your resort's unique offerings, menus, activities, and policies.
Real-time emotion detection identifies at-risk guests before complaints escalate, allowing proactive service recovery.
Text-to-speech and speech-to-text capabilities for hands-free guest interactions via phone, kiosk, or web.
Automatically route complex issues to the right department or staff member based on context and urgency.
Browser language auto-detection with full UI translation including right-to-left support for Hebrew.
Guest preference memory delivers personalized recommendations throughout the entire stay journey.
Define your concierge's voice, tone, and signature phrases once, then let it cascade from organization to property, guest group, and guest tier — narrower scopes override broader ones automatically. Add your own enforced concierge rules at any scope; unlike voice, rules accumulate down the hierarchy as non-negotiable guardrails.
Centralized room service, housekeeping, and maintenance request tracking with status updates and SLA monitoring.
Manage and surface resort activities, excursions, and classes through the AI concierge with real-time availability.
Digital menus with dietary filters, AI-powered food recommendations, and room service order management.
Train your AI on property-specific information: policies, FAQs, local tips, and seasonal promotions.
Full room inventory with 6-state status tracking, room changes, stay extensions, and perks management.
Unified guest profiles with stay history, preferences, sentiment trends, and interaction logs.
Audience-segmented notifications with customizable templates, approval workflows, and delivery analytics.
Conversation volume, resolution rates, sentiment trends, and staff performance dashboards.
Churn prediction risk scores, AI-generated recommendations, and natural language data exploration.
Scheduled reports with CSV/JSON export, billing reports, and credit usage analytics.
Granular permissions with company-level and resort-level roles, approval workflows, and full audit trails.
Version-controlled legal documents, configurable guest agreement prompts, and IP-masked audit logs.
Secure API key management and webhook configuration for integrating with your existing tech stack.
SAML 2.0, OIDC, Okta, Azure AD, and Google Workspace identity provider integrations.
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