A complete AI concierge platform covering every touchpoint of the guest journey, from check-in to check-out and beyond.
Deploy customizable AI chatbots that handle guest inquiries 24/7, trained on your resort's unique offerings, menus, activities, and policies.
Real-time emotion detection identifies at-risk guests before complaints escalate, allowing proactive service recovery.
Voice can be added through early access, alongside text chat.
Complex issues escalate to your team with the guest, room, reason and sentiment attached.
Browser language auto-detection with full UI translation including right-to-left support for Hebrew.
Guest preference memory delivers personalized recommendations throughout the entire stay journey.
Define your concierge's voice, tone, and signature phrases once, then let it cascade from organization to property, guest group, and guest tier, narrower scopes override broader ones automatically. Add your own enforced concierge rules at any scope; unlike voice, rules accumulate down the hierarchy as non-negotiable guardrails.
Room service, housekeeping, and maintenance requests logged by type, status and priority.
Manage and surface resort activities, excursions, and classes through the AI concierge with real-time availability.
Digital menus with prices, availability and dietary labels the concierge answers from.
Train your AI on property-specific information: policies, FAQs, local tips, and seasonal promotions.
Room inventory with status tracking, room changes, stay extensions, and perks management.
Unified guest profiles with stay history, preferences, sentiment trends, and interaction logs.
Timed messages by email, SMS or WhatsApp, sent from each guest's arrival and departure dates.
Conversation volume, resolution rates, sentiment trends, and staff performance dashboards.
Churn prediction risk scores, AI-generated recommendations, and natural language data exploration.
Scheduled reports with CSV/JSON export, billing reports, and credit usage analytics.
Granular permissions with company-level and resort-level roles, audit logs of key staff actions, and approval workflows (early access).
Version-controlled legal documents, configurable guest agreement prompts, and IP-masked audit logs.
Secure API key management and webhook configuration for integrating with your existing tech stack.
Single sign-on can be set up during onboarding. Contact us to discuss identity-provider requirements.
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