PMS Capability
All-in-One Hotel Software Meets AI Concierge
ResortConcierge AI can work alongside RoomRaccoon; reservation data set up during onboarding.
RoomRaccoon is all-in-one hotel software that combines a PMS, channel manager, and booking engine for independent hotels. ResortConcierge can work alongside it, with reservation data set up during onboarding; the workflows below are what our team scopes with your property.
What ResortConcierge can do alongside your PMS
- Bring RoomRaccoon reservations and guest profiles into the concierge
- Use availability data to inform accurate guest responses
- Log in-stay service requests by type, status, and priority
- Personalize the guest experience with booking context from RoomRaccoon
- Automate more of the guest journey with a lean team
How onboarding works
Authorize access
Agree on the RoomRaccoon access your property can grant.
Map records
Align reservations, availability, and profiles.
Test
Check reservation details in test conversations before launch.
Go live
Launch an automated, stay-aware concierge.
Frequently Asked Questions
Reservation data is set up during onboarding. Our team scopes the reservation, availability, and guest-profile details your property needs.
It can. The concierge answers routine guest questions from your knowledge base, journeys send timed messages from stay dates, and reservation data from RoomRaccoon is set up during onboarding.
Yes. Reservations, availability, and payments stay in RoomRaccoon, while guest conversations, service requests, and escalations run in ResortConcierge.
Discuss your RoomRaccoon requirements
See how ResortConcierge can work alongside your PMS in a personalized walkthrough.